Groove agent3/23/2023 ![]() Moog Audio reserves the right to change this policy. Turntable cartridges and control Vinyl: Once used they cannot considered brand new anymore.Authorization keys: Due to registration issues.Personal items (earphones, harmonicas, instrument mouthpieces, etc.): For sanitary reasons.Discontinued products, closeouts, and demo products: These items are final sales.Oversized or overweight items: Due to shipping costs.Software: Due to product registration issues.Special orders: These items are ordered for you only, we do not stock these items regularly.There are certain items that cannot be returned for very specific reasons. Feel free to reach out to your sales person directly with any questions or concerns. Once we've received your return, we'll process it as quickly as possible, but it can take 2-3 business days for the credit to be applied by the issuer of the credit card. Remember that if your order was eligible for free shipping, a flat fee of 10$+tx will be deducted from your refund.When repacking the product box, avoid using duct tape or other adhesives that can leave a residue. ![]()
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